CUSTOMER CARE

At Mehez, we believe in providing exceptional service to our customers. Our team is always ready to assist you with any questions or concerns. We ensure that every order is processed with care and shipped promptly. Our store policy is designed to give you a seamless shopping experience.

• Shipping Methods: We use reliable delivery partners to ensure your order arrives safely and on time.
• Packaging: We prioritize eco-friendly packaging that keeps your items safe and secure during transit, while also reducing environmental impact.
• Shipping Costs: Shipping fees will be calculated at checkout based on your location. You’ll be informed of the total cost before finalizing your purchase.
• Order Tracking: Once your order has been shipped, you’ll receive a tracking number to monitor your package’s progress.

If you need help with your order or have any questions, feel free to reach out to our customer service team. We’re here for you! For additional information, you may also refer to our FAQs.

PRIVACY & SAFETY

We take your privacy and safety seriously. Here’s how we protect you and ensure a secure online shopping environment.

• Data Protection: Your personal information is encrypted and stored securely. We never share your details with third parties.
• Refund & Exchange Policy: If you’re not completely satisfied with your purchase, you can return or exchange it within 7 days of receipt. The item must be unused, with the original packaging and tags intact. Please refer to our Return Policy for detailed instructions.
• Payment Security: All payments are processed through secure gateways like Razorpay, ensuring that your transactions are protected from fraud. This aligns with our store policy to maintain a safe and trustworthy platform.

We’re committed to making your shopping experience worry-free and ensuring that your data is always secure with us.

RETURN & EXCHANGE POLICY

At Mehez, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer the following options under our store policy:

• Returns: If you are not satisfied with your purchase, you may return it within 7 days of receiving your order for a full refund.
• Exchanges: If you’d like a different size, we offer exchanges within 7 days of receiving your order, subject to availability.
• Conditions for Return/Exchange: The item must be unused, unwashed, and in its original packaging with tags attached.
• Non-returnable Items: Items marked as “final sale” cannot be returned or exchanged.
• Return Shipping Costs: Customers are responsible for the return shipping cost, unless the product is defective or damaged.

For returns or exchanges, please contact us at support@mehez.co, and we’ll guide you through the process to ensure a hassle-free experience.

PAYMENT METHODS

We offer a variety of safe and convenient payment options to suit your preference, making every transaction seamless and secure.

• UPI Payments – Google Pay, PhonePe, Paytm, BHIM & more

• Credit & Debit Cards – Visa, Mastercard, RuPay, Maestro, Amex, etc.

• Net Banking – Available for all major Indian banks

• Mobile Wallets – Paytm Wallet, Mobikwik, Freecharge & more

• QR Code Payments – Scan & pay via UPI apps

All payments on Mehez are protected by 100% Secure Transactions via Razorpay.