Easy Mehez Return And Exchange Policy

Mehez — Modest Fashion

We want every Mehez order to feel right. This policy explains exactly what we can do if it doesn’t — and what we’ll need from you to make it happen. Please read before placing an order.

What you can request — quick reference

Situation	What we offer	Time limit	Who pays delivery
Size doesn’t fit, want to exchange for a different size	Exchange for correct size (subject to stock availability)	7 days from delivery	You pay both-way delivery
Wrong product delivered by us	Full refund or correct product re-delivered free	5 days from delivery	Mehez pays return + re-delivery
Defective / damaged product received	Full refund or replacement (subject to stock)	5 days from delivery	Mehez pays return shipping
Changed mind / don’t like the product	Not eligible for return or refund	—	—
Custom / tailored order	Not eligible for return or exchange (except if defective)	5 days from delivery	Mehez pays return if defective

One rule applies to every request: A continuous, unedited package opening video is required for all exchange, return, and refund claims. No video = no claim, regardless of the situation. This protects you as much as it protects us — it ensures your claim can be processed quickly with no dispute. Record this before opening your package.

Size Exchange

We know sizing can be tricky, especially when shopping online. If the size you ordered doesn’t fit the way you expected, you can request an exchange for a different size.

What’s eligible: Any standard (non-custom) product exchanged for a different size of the same product, within 7 days of delivery, in its original unworn and unwashed condition with all tags attached.

Conditions for size exchange

Request must be raised within 7 days of the delivery date on your tracking.
The product must be unused, unworn, and unwashed. Items that smell of perfume, show wear marks, or have been washed will not be accepted for exchange.
All original tags must be intact and attached. Removed tags void the exchange.
Original packaging must be included.
A continuous, unedited package opening video is required (see Section 4).

Delivery charges for size exchange

Size exchange delivery is at your cost — both returning the original piece to us and shipping the replacement to you. We’ll confirm the return address and provide an invoice for the exchange piece once your return is received and inspected.

We recommend using a trackable courier service for your return. Mehez is not responsible for items lost in transit during a customer-initiated return.

What if the size I want is out of stock?

If the size you’d like to exchange into isn’t available at the time of your request, we’ll offer you a store credit equal to the value of your original purchase to use on any available product. We do not issue cash refunds for size exchanges.

Wrong Product Delivered or Defective Item

If we made an error — you received a different product than what you ordered, or the item arrived damaged or defective — we take full responsibility and will make it right at no cost to you.

Time limit: 5 days from delivery. Claims raised after 5 days of the confirmed delivery date cannot be processed, regardless of the reason. Please inspect your order as soon as it arrives.

Wrong product delivered — your options

Option A: We re-deliver the correct product to you, free of charge (subject to stock availability).
Option B: Full refund to your original payment method.

We cover all return and re-delivery shipping costs in this case. We’ll arrange a pickup from your address once the claim is verified.

Defective or damaged product — your options

Option A: Replacement of the same product in the same size (subject to stock).
Option B: Full refund to your original payment method.

What counts as defective: a visible manufacturing defect (broken stitching, fabric damage, a missing button that was part of the design), or an item damaged during transit. Slight colour variation between screen and product does not qualify as a defect — screen calibration differs across devices and we cannot guarantee exact colour match.

What Is Not Eligible for Return or Refund

Change of mind or “I don’t like it anymore” — we encourage you to use our size chart, product descriptions, and DM us with questions before ordering.
Items that have been worn, washed, ironed, or altered.
Items with tags removed.
Claims raised after the applicable time window (7 days for size exchange, 5 days for wrong/defective).
Custom or tailored orders — unless the product itself is defective.
Items marked as “Final Sale” at the time of purchase.
Loss or damage caused by improper care after delivery (e.g., machine washing a hand-wash-only piece).
Claims submitted without a valid package opening video.

Package Opening Video — Required for All Claims

We require a continuous, unedited video of you opening your Mehez package for all exchange, return, and refund requests. This is a firm requirement — no exceptions.

How to record your opening video

Start recording before you touch the package. The sealed outer packaging should be visible at the start of the video.
Record continuously — no pauses, no cuts, no editing.
Keep the package and its contents clearly in frame throughout.
Show the shipping label on the outer packaging before opening.
If there is a problem with the product, make sure it is clearly visible and in frame before the video ends.
Do not need to speak during the video — just a clear, uninterrupted visual of the unboxing is enough.

This video protects you as much as it protects us. Without it, we have no way to verify the condition in which the package was received, and we cannot process your claim. We recommend making this a habit with every online fashion order, not just Mehez.

Send the video to support@mehez.co or via Instagram DM @mehez.co when submitting your claim.

How to Raise a Claim — Step by Step

Record your package opening video

Before you open the package. Continuous, no cuts. (See Section above.)

Contact us within your time window

Email support@mehez.co or DM us on Instagram @mehez.co. Include your order number, the issue, and which resolution you’d prefer (exchange / refund / re-delivery).

Send us the video and photos

Attach your unboxing video and clear photos of the issue (wrong product, defect, or fit) to your email or DM. Without these, we cannot move forward.

We review and confirm within 2 business days

We’ll confirm whether your claim is approved and what happens next — including return address (if applicable) or refund timeline.

Return the item (if applicable)

Pack the item securely in its original packaging with tags attached. Contact us for Shipping details.

Refund or exchange processed

Once we receive and inspect the returned item, we’ll process your refund or dispatch the exchange. Refunds are issued within 5–7 business days to your original payment method. UPI and wallet refunds are typically faster; bank/card refunds may take up to 7 business days depending on your bank.

Care Instructions — Protect Your Purchase

Damage caused by improper care is not covered under our return or exchange policy. To keep your Mehez piece in its best condition:

Satin and georgette pieces: Hand wash in cold water only. Do not wring. Hang to dry in shade. Do not tumble dry.
Matte fabric abayas: Hand wash cold or gentle machine wash in a laundry bag. Hang to dry. Do not iron directly on fabric — use a pressing cloth or steam from a distance.
Co-ord sets: Wash separately for the first wash to prevent any colour transfer. Cold water only.
General: Do not use bleach. Do not dry clean unless stated on the label.

When in doubt, hand wash in cold water. That works safely for every fabric in our catalogue.