FAQs

Frequently Asked Questions

Our abayas stand out because of the following unique features:

  • Pockets in Every Piece: We are committed to providing functional fashion, so every abaya is equipped with a pocket, adding practicality to your outfit without compromising on style.

  • High-Quality Fabrics: We use premium fabrics which ensure durability, comfort, and a luxurious feel.

  • Elegant, Flowing Design: Our abayas are designed to be flowy and provide excellent coverage, perfect for both casual and formal occasions.

  • Versatile and Adjustable: With tip-top buttons and a shrug-style design, our abayas can be styled in various ways, offering you multiple looks from just one piece.

  • Comfortable Fit: The use of elasticized sleeves and flowing silhouettes ensures that our abayas fit comfortably while maintaining a chic and modest appearance.

Yes! We understand that everyone has unique preferences, which is why we offer custom size options apart from our regular Medium and Large sizes. If you would like a specific size or adjustment to your abaya, we can tailor it to meet your needs. Custom orders typically take about 15 days for delivery, so please reach out to us with your requests, and we’ll ensure a perfect fit.

Currently, we offer pre-designed collections with set colors and patterns, but we’re happy to work with you on special requests for custom colors or design adjustments. Please contact us if you have specific color preferences or design ideas, and we’ll do our best to accommodate you.

Our abayas are designed to be versatile and practical. The sleek, simple designs make them perfect for both everyday wear and special occasions. Whether you’re attending a formal gathering, meeting friends, or looking for something stylish yet comfortable for daily wear, our abayas provide an elegant yet modest solution. The addition of adjustable buttons and pockets adds extra ease and comfort, allowing you to move freely and confidently throughout the day.

We believe in blending practicality with elegance. The addition of pockets in every abaya allows you to carry small essentials, like your phone, keys, or lip balm, without the need for a bag. This small yet significant feature is part of what sets Mehez apart from other brands. It makes our abayas more functional, ensuring you can look chic while also being prepared for the day ahead.

Yes, our abayas are made from breathable fabrics that make them comfortable in both warm and cooler weather. The flowy design and lightweight materials ensure comfort even during the hotter months, while layering options can be added during the cooler seasons to make them perfect year-round.

Our abayas are designed to be versatile enough to be styled for a range of occasions. You can pair them with:

  • Casual Shoes: For an everyday, relaxed look.

  • Heels or Flats: For a more formal or event-ready style.

  • Accessories: Add a belt or scarf for an extra touch of elegance. The adjustable buttons and shrug-style design also allow you to personalize the look according to your needs, whether you're going to work, a meeting, or a casual outing.

Absolutely! We prioritize comfort in every design. The soft fabrics, elastic sleeves, and flowing silhouettes ensure that our abayas are not only stylish but also comfortable enough for long hours of wear. Whether you're working, attending an event, or running errands, our abayas allow for ease of movement and all-day comfort.

At Mehez, we believe that true confidence comes from wearing what feels right. Our abayas are designed to provide the perfect balance of modesty and elegance, allowing you to feel empowered while staying true to your values. The simple yet elegant designs, combined with functional features like pockets and adjustable buttons, make it easy for you to feel stylish and confident every day.

Currently, we do not offer bulk purchases or gift services. However, feel free to contact us for special requests or any questions you may have.

Please follow the care instructions included with each garment. We recommend gentle hand washing and hanging to dry to maintain the quality of the fabric.

At this time, we are a fully online brand, and we do not have physical stores. You can shop our collection directly on our website.

If an item is out of stock, please contact us to inquire about restock times. We’re always working to keep our collection fresh and available!

Currently, we do not offer gift cards, but we are working on adding this feature soon. Stay updated by following us on Instagram!

Yes, we take your privacy seriously. All your personal information, including payment details, is processed through secure channels, and we do not share your data with third parties.

You can reach our customer support team through:

  • Email: Support@mehez.co

  • Instagram: DM us on @mehez.co We aim to respond to all inquiries within 24 hours on business days.

Unfortunately, once an order has been placed and processed, we cannot modify it. However, if you need to make a change, please contact us as soon as possible, and we’ll do our best to accommodate your request before the order is shipped.

We apologize if you’ve received a damaged or defective item. Please contact us immediately with photos of the damage, and we’ll arrange for an exchange or return.

Once an order has been processed, it cannot be canceled. However, if you change your mind after receiving your order, you may return it within 7 days for a refund, as per our return policy.

Please refer to our Care Instructions page for detailed guidelines on how to take care of your items to ensure they last.

Currently, we only offer shipping within India. We plan to expand our shipping options in the future, so stay tuned for updates!

Once your order has shipped, you will receive a tracking number via email, allowing you to track your order's progress.

Yes, we offer free shipping on orders above 3999. For orders below this amount, shipping costs will be calculated at checkout.

Orders are processed within 1-3 business days. Delivery typically takes 5-7 business days, depending on your location.

  • Returns: You may return your items within 7 days of receiving your order for a full refund.

  • Exchanges: You can exchange items for a different size within 7 days, subject to availability.

  • Conditions: Items must be unused, unwashed, and in original packaging with tags attached.

  • Non-returnable items: Final sale items cannot be returned or exchanged.

  • Return Shipping: Customers are responsible for return shipping costs unless the item is defective or damaged.

Currently, we offer only Medium and Large sizes. However, if you're interested in a custom size, we can provide tailored options with a delivery time of approximately 15 days. Please contact us for more details.

Due to the personalized nature of customized abayas, we currently do not accept returns or exchanges on these items. However, if there is an issue with the quality, design, or fit of your customized abaya, please contact us directly within 7 days of receiving your order. We will do our best to resolve the issue and ensure you are satisfied with your purchase.

For non-customized products, we offer a return and exchange policy, so feel free to reach out if you have any concerns.

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